ch999 Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "ch999" / "the Platform" / "we" / "us" means ch999.club and the operating entity behind it, including all associated services, games, betting markets, and promotional programmes accessible via ch999.club.
• "Player" / "you" / "your" means any individual who accesses, registers with, or uses the ch999 platform in any capacity.
• "Account" means the registered member account created by a Player on ch999, through which access to games, betting markets, and financial transactions is provided.
• "Real Money Balance" means funds deposited by the Player or won through gameplay that have satisfied any applicable wagering requirements and are eligible for withdrawal.
• "Bonus Balance" means promotional credits, free spin winnings, or any other incentive funds credited to an Account that are subject to wagering requirements before withdrawal eligibility.
• "Wagering Requirement" means the total amount a Player must wager using Bonus Balance before that balance (or a portion thereof) becomes eligible for withdrawal.
• "KYC" / "Know Your Customer" means the identity and age verification process ch999 applies to Accounts, including document submission and review.

2. Acceptance of Terms

By accessing ch999.club, creating an Account, or placing any wager or bet on the Platform, you unconditionally accept and agree to be legally bound by these Terms & Conditions in their entirety, including all policies referenced herein (Privacy Policy, Responsible Gaming Policy, Bonus Terms).

If you do not agree with any part of these Terms & Conditions, you must cease using the ch999 platform immediately and, if you hold an Account, contact ch999 support to close it. Continued use of the Platform after any amendment to these Terms constitutes acceptance of the revised version.

These Terms & Conditions constitute the entire agreement between ch999 and the Player with respect to use of the Platform and supersede any prior representations, discussions, or agreements.

3. Eligibility & Registration

3.1 Age Requirement

Access to ch999 is strictly limited to individuals who are 18 years of age or older. Registration by any person below the age of 18 is expressly prohibited. ch999 takes underage gambling seriously and maintains age verification procedures as part of its KYC process. Any Account found to be held by a person under 18 will be immediately suspended, all winnings forfeited, and deposits returned to the payment source.

3.2 Jurisdiction Responsibility

Players are solely and entirely responsible for determining whether online gambling is lawful under the laws applicable to them in their specific location. ch999 does not represent or warrant that its services are legal in all jurisdictions, including all regions of Pakistan. By registering, you confirm that you have made this determination independently and that your use of the Platform is lawful in your jurisdiction.

3.3 One Account Rule

Each Player may hold only one Account on ch999. Multiple accounts per individual are prohibited regardless of the device, IP address, email address, or payment method used. ch999 employs technical and manual detection methods to identify duplicate registrations. Accounts identified as duplicates may be closed without notice, and any balance held in a duplicate account may be forfeited.

3.4 Account Information Accuracy

You must provide accurate, current, and complete information during registration, including your legal name, date of birth, residential address, and contact details. You are obligated to keep this information current. ch999 may suspend or close an Account if it discovers that registration information was falsified or has become materially inaccurate.

4. Account Management

4.1 Account Security

You are responsible for maintaining the confidentiality of your ch999 login credentials. You must not share your username, password, or two-factor authentication codes with any other person. ch999 will not be liable for any losses resulting from unauthorised access to your Account where such access occurred due to your failure to safeguard your credentials.

4.2 Account Suspension and Closure

ch999 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including where: (a) there is reasonable suspicion of fraud, collusion, or rule violation; (b) KYC documents submitted are found to be falsified; (c) the Account holder is found to be under 18; (d) chargebacks or disputed transactions are initiated against ch999; or (e) the Account is inactive for a continuous period exceeding 12 months.

4.3 Account Closure by Player

Players may request closure of their ch999 Account at any time by contacting ch999 support. Prior to closure, any pending withdrawal requests will be processed in accordance with the standard withdrawal procedure. Bonus Balances that have not met wagering requirements will be forfeited upon closure.

5. Deposits & Withdrawals

5.1 Supported Payment Methods

ch999 accepts deposits and processes withdrawals via the following methods: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, USDT TRC20, Skrill, and Neteller. Available methods may vary and are subject to change. All transactions are conducted in Pakistani Rupees (PKR) or the selected currency equivalent.

5.2 Deposit Terms

Minimum deposit amounts are displayed in the ch999 Cashier section and are subject to change. Deposits must be funded from payment methods registered in the Player's own name. ch999 does not accept deposits from third parties. Deposits credited in error must be reported to ch999 support immediately and are subject to reversal.

5.3 Withdrawal Terms

Withdrawals will only be processed to the same payment method used for the original deposit, subject to availability. Prior to approving any withdrawal, ch999 may require completion of the KYC verification process. ch999 aims to process verified withdrawal requests within 24–72 hours, though processing times depend on the payment provider. ch999 is not liable for delays caused by third-party payment processors.

5.4 Anti-Money Laundering

ch999 maintains anti-money laundering (AML) procedures consistent with international standards. Players may be required to provide source-of-funds documentation for large transactions. Depositing and withdrawing funds without engaging in genuine gameplay is prohibited and may be treated as suspicious activity subject to investigation and account closure.

6. Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by ch999 are subject to specific wagering requirements, minimum odds conditions, game restrictions, and expiry dates as stated in the relevant promotion description. In the event of any conflict between these general Terms & Conditions and specific promotion terms, the specific promotion terms will prevail.

6.2 Wagering Requirements

Bonus Balance and free spin winnings must meet the stated wagering requirement before any portion of those funds becomes eligible for withdrawal. ch999 reserves the right to withhold withdrawal requests until wagering requirements are fully satisfied. Contributions toward wagering requirements vary by game type as detailed in the promotion terms.

6.3 Bonus Abuse

ch999 actively monitors accounts for bonus abuse, including but not limited to: registering multiple accounts to claim welcome bonuses more than once; placing opposing bets across multiple accounts to guarantee bonus clearing; and exploiting technical errors in game or bonus calculation logic. Where bonus abuse is identified, ch999 may void bonus balances, forgo resulting winnings, and/or close the relevant accounts.

6.4 Promotional Changes

ch999 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Promotions are available to eligible players only and cannot be transferred, exchanged for cash equivalents outside of stated withdrawal conditions, or applied retroactively.

7. Game Rules & Fair Play

All games available on ch999 are governed by the rules of the respective game provider. In the event of a technical malfunction during a game session, ch999's decision on the outcome of affected bets is final. ch999 does not accept responsibility for losses arising from network interruptions or device failures on the Player's side.

RNG-based games are certified by independent testing agencies for randomness and fairness. Live dealer game outcomes are determined by physical equipment (cards, wheels) operated in certified studio environments. Published RTP (Return to Player) percentages represent theoretical long-term statistical averages and do not guarantee individual session outcomes.

8. Prohibited Conduct

The following conduct is strictly prohibited on ch999 and may result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities where appropriate:

• Use of automated software, bots, AI tools, or scripting to interact with games or the betting interface.
• Collusion with other players to gain an unfair advantage in poker or any other game format.
• Exploitation of software bugs, errors, or glitches for financial gain. Any winnings resulting from known errors must be reported and are subject to forfeiture.
• Providing false identity documentation during KYC or registration.
• Use of the Platform for money laundering, terrorist financing, or any other illegal purpose.
• Attempting to access another Player's Account without authorisation.
• Any conduct that ch999 determines, in its reasonable discretion, to be fraudulent, abusive, or harmful to the Platform or other players.

9. Responsible Gaming

ch999 is committed to responsible gambling. Players have access to the following self-management tools from their Account settings at all times: deposit limits, loss limits, session time reminders, cool-off periods (1–30 days), and permanent self-exclusion. ch999 encourages all players to use these tools proactively.

If you believe your gambling is becoming problematic, we urge you to activate self-exclusion via your ch999 Account settings or contact our support team immediately. You may also consult our Responsible Gaming page for guidance and external support resources. Gambling should be treated as entertainment, not as a means of generating income. Never gamble with money you cannot afford to lose.

10. Intellectual Property

All content on the ch999 platform — including but not limited to software, game interfaces, graphics, logos, text, promotional materials, and the ch999 brand — is the proprietary property of ch999 or its licensors and is protected by applicable intellectual property laws. Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal entertainment purposes.

You may not copy, reproduce, distribute, modify, create derivative works of, or commercially exploit any ch999 content without express written permission from ch999. Unauthorised use of ch999 intellectual property may result in legal action.

11. Limitation of Liability

To the fullest extent permitted by applicable law, ch999 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of the Platform, including losses arising from: game outcomes; system downtime; payment processing delays; security breaches attributable to your failure to protect your credentials; or reliance on information published on the Platform.

ch999's total aggregate liability to any Player for any cause whatsoever shall not exceed the amount deposited by that Player into their ch999 Account in the 30 days immediately preceding the event giving rise to the claim.

12. Privacy & Data

ch999 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering with ch999, you consent to the collection and use of your personal data as described in the Privacy Policy, including for KYC verification, fraud prevention, and service communications.

13. Amendments to These Terms

ch999 reserves the right to amend these Terms & Conditions at any time. Where amendments are material, ch999 will endeavour to notify registered players via email or in-platform notification prior to the changes taking effect. Continued use of the ch999 platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the amended Terms, you must stop using the Platform and request Account closure.

14. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to ch999's operating jurisdiction. In the event of any dispute arising between ch999 and a Player, the parties agree to attempt resolution through good-faith negotiation in the first instance by contacting ch999 support.

Where disputes cannot be resolved informally, they shall be referred to binding arbitration in accordance with the rules of a mutually agreed arbitration body. Pending resolution of any dispute, the Player remains bound by these Terms & Conditions and ch999 retains the right to suspend Account access where reasonably necessary to preserve the integrity of the dispute resolution process.

15. Contact

If you have questions about these Terms & Conditions or wish to submit a formal complaint, please contact ch999 support. Our team is available 24 hours a day, seven days a week.

Email: [email protected] (plain text — not a clickable link)

Response times: typically within one hour for account and transaction matters; within 48 hours for formal complaints. ch999 maintains a complaints log and is committed to fair, timely resolution of all player concerns.